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Making Member Account Payments

The Basics:

  • Annual Fees for each week that you own are paid to Concord Servicing Corporation – our US-based billing service.
  • Approximately seven (7) months prior to your week(s), you will receive an invoice from Concord. This invoice will contain a unique Concord account number that you will use to make all payments on your account.
  • Your booking at The Crane is automatically confirmed once your Annual Fee is paid. Your fees must be paid on time to ensure that your reservation is not cancelled for non-payment.
  • Your invoice will be mailed to the address that we have on file. As such, it is important that you notify us of any changes of address. Or, opt to have your statements emailed to you by signing up for Concorde’s e-statement service.
  • There are no Annual Fees billed or due when weeks are deposited in The Crane’s Rental Pool Program.

To access your account:

  • Log in to https://craneresorts.myaccountinfo.com
  • Click on the “Register Account” button (to register your account or to reset your password)
  • Enter required information
  • To register for e-statements or to view prior statements sent electronically, click on “E-statement History” and follow instructions
  • Click on “Make a payment” and enter credit card details
  • For any problems with access, please contact accounts@craneresorts.com