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Making Member Account Payments

The Basics:

  • Annual Fees for Vacation Club Points are paid to Concord Servicing Corporation – our US-based billing service.
  • You will receive an invoice from Concorde each year with a due date of July 1st, for the following calendar year. This invoice will contain a unique Concord account number that you will use to make all payments on your account.
  • Once your Annual Fee is paid, your points will be credited to your Crane Point Account and will be available for you to make a booking.
  • Your invoice will be mailed to the address that we have on file. As such, it is important that you keep your contact information current in your member profile.
  • You can also opt to have your statements emailed to you by signing up for Concord’s e-statement service.
  • There are no Annual Fees billed or due when points are deposited in The Crane’s Rental Pool Programme.

To access your account:

  • Log in to https://craneresorts.myaccountinfo.com
  • Click on the “Register Account” button (to register your account or to reset your password)
  • Enter required information
  • To register for e-statements or to view prior statements sent electronically, click on “E-statement History” and follow instructions
  • Click on “Make a payment” and enter credit card details
  • For any problems with access, please contact [email protected].